Cancellation
You can cancel your Pro subscription at any time via the Manage Subscription button on your dashboard. Your Pro tier remains active until the end of your current billing period. After that, your account automatically reverts to the Free tier (100 requests per day). No further charges are made.
Refunds
Subscriptions are non-refundable for partial billing periods. If you cancel mid-month, you keep Pro access until the period you've paid for ends.
Refunds for the current billing period may be issued at our discretion in cases of:
- Service unavailability lasting more than 24 consecutive hours
- Billing errors or unauthorised charges
- Goodwill resolution at our discretion
To request a refund, email contact@freightutils.com with your account email and the reason for the request. We respond within 2 business days.
UK 14-Day Cooling-Off Right
Under UK consumer law, digital service subscriptions normally include a 14-day cooling-off period during which you can cancel for a full refund. By starting to use the API after subscribing (sending any request with your Pro-tier API key), you waive this right. This is standard practice for instantly-delivered digital services and is disclosed at checkout.
Contact
For all billing, refund, or cancellation enquiries: contact@freightutils.com.