General enquiries
Questions about the tools, the API, or how FreightUtils works. We aim to respond within 1 business day.
Pro API support
Pro subscribers get priority handling. We aim to respond within 24 hours, Monday to Friday UK business hours.
Data corrections & regulatory questions
Spotted incorrect ADR data, an outdated HS code, or a calculator that doesn't match the regulation? Send the URL, what you expected, and the authoritative source.
Security disclosure
For security or vulnerability reports. Please include reproduction steps and avoid testing against live customer data. We acknowledge reports within 1 business day.
Or reach me directly:
contact@freightutils.comTypical response within 24 hours for Pro, 1–2 business days otherwise.
We don't run a phone line or live chat. Email is the only supported channel. This keeps things simple, gives us a written record, and lets us respond properly to nuanced freight and compliance questions.